Thursday, February 01, 2007

Hiring in the New Media Age

Ahhh…the joys of hiring in the new media age.  One of my managers is leaving.  Her departure creates an opportunity for me, but also a challenge.  In past years, my key requirements were strong media relations experience, excellent verbal and written communications skills and a working knowledge of the high tech or ISP industry

Today, I am also looking for someone having a familiarity and comfort with new media –
blogging, social websites, viral marketing, etc.  Those qualifications may seem obvious, but choosing the right mix of skills and experience is difficult, especially with limited resources and a small staff.

Ideally, this
candidate would understand the relationship between new media and old and know how to write for a blog and produce a podcast or vlog.  He or she would need to have technical skills and communications skills – and in a sign of the times, have even more familiarity with technology and more comfort with social networks than I have.  While the manager would be a junior member of the staff, I would look to him or her for advice and counsel.

Compounding the challenge is the recognition that most of the world still relies heavily on mainstream media for validation.  Most of my time is spent with traditional news sources.  You can have someone who is an expert at
blogging, but when a consumer reporter calls with a question or complaint or a national news daily wants to do a profile, you can’t ignore them.

And so the question becomes whether you hire for your immediate needs or where you want your department to be in a year or so.  You also have to ensure that the skill set of a new hire fits in with those of your existing staffers who may not be as conversant with web 2.0.
 

In the end, my job function is also evolving.  I no longer just do media relations.  Corporate communications involves customer interaction, employee engagement and marketing.  These components live in the intersection of many different stakeholders, and because of new media, are much more visible to the outside world.  My new hire needs to reflect this evolution.

I suppose the easy answer is a balance of the two skill sets.  And that is probably what I will do, but if it comes down to two
candidates – one with strong new media experience and one with strong mainstream skills – the answer won’t be obvious. 

I would be curious to hear from you about
the choices you are making in regard to new hires.

Let me get back to you.
   

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Posted by Dan Greenfield at 10:13:29 | Permanent Link | Comments (2) |
Comments
1 - Hon, you folks at Earthlink are going to need some seriously niched "new media" PR help when you go to wi-fi our more "rural" areas around the south. For instance, if my more, uh, "rural" relations saw some weirdo wi-fi cell structure going up near their fields, heck, they'd just take out a shotgun and blast it all to pieces! Then go right back into the woods to find that there buck that just got away.

Just look at the doo-doo Cartoon Network's all in now in Boston for not "old-schooling" their guerilla marketing initiative. There's a world of cluelessness outside all those IT, urban, techno-minded corporate headquarters' walls. But now I'm just telling you things you already know. (Comment this)

Written by: Grayson at 2007/02/01 - 13:04:37
2 - I think a hiring decision in this case should be based on expertise in content (a nose for news, if you will), not necessarily how that content gets delivered. At the core of any communications/public affairs hiring decision needs to be the criteria that the person understands what is newsworthy and what is not. The person need to be pragmatic, not idealistic. They need to be strong and confident in basic communications and news-gathering skills such that they continue to lead, drive and shape how information is disseminated... especially at the manager level. You can always subcontract the delivery mechanism to a niche expert individual or agency, but I think your in-house people need to "get it" when it comes to content and positioning any communications/messaging for any audience. (Comment this)

Written by: DinerGirl at 2007/02/01 - 14:48:59
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